Effective date: November 13, 2026

Shock Trampoline LLC, doing business as Shock Adventure Park Attractions ("Shock," "we," "us" or "our"), designs, manufactures and installs trampoline park and adventure park attractions. This Privacy Policy explains what information we collect through shocktrampoline.com (the "Site"), how we use it, who we share it with, and the choices you have.

By using the Site, you agree to this Privacy Policy. If you do not agree, please do not use the Site.

1. Who this policy covers

This policy applies to visitors to the Site and to people who contact us through it. Most of our visitors are park owners, operators, developers and others contacting us on behalf of a business.

Our online store (store.shocktrampoline.com), our Park Builder tool and the Jump Ringz help center are separate sites. Information you give on those sites is handled under the notices posted there.

2. Information we collect

Information you give us. When you fill in our contact form, request a quote, download a catalog, or call or email us, we collect the details you provide. These usually include:

  • your first and last name
  • your email address and phone number
  • your company or park name and location
  • how you heard about us
  • the kind of project you are asking about, such as a new park, an expansion or replacement parts
  • anything else you choose to tell us, such as building size, budget, timeline or drawings

Information collected automatically. When you visit the Site, we and our service providers collect certain information using cookies and similar tools. This includes your IP address, approximate location (city or region), browser and device type, the pages you view, how long you stay, and the site that referred you.

Information from other sources. We may receive your business contact details from trade shows and industry events, referrals, our manufacturing and distribution partners, and publicly available business sources.

We do not ask for sensitive personal information through the Site, such as government ID numbers, health information or payment card numbers. Please do not send it to us through the contact form.

3. How we use information

We use the information we collect to:

  • respond to your questions and requests for quotes
  • design, quote, build, deliver and install attractions, and support them afterward
  • send you information about our products, services and events, where you have agreed to receive it or where the law allows
  • understand how visitors use the Site so we can improve it
  • measure and improve our advertising
  • keep the Site secure and prevent misuse
  • meet our legal, tax and record-keeping obligations

4. Cookies and similar technologies

Cookies are small files stored on your device. The Site uses them, along with similar tools such as pixels, for these purposes:

  • Essential: cookies the Site needs to work and stay secure.
  • Analytics: Google Analytics helps us see which pages are visited and how visitors reach us.
  • Contact and customer records: HubSpot runs our contact form and connects your form submission with your visits to the Site, so our team can respond to you properly.
  • Advertising: Google Ads and Meta (Facebook and Instagram) tools help us measure our advertising and show our ads to people who have visited the Site.
  • Embedded video: videos on the Site are played through YouTube and Vimeo, which may set their own cookies when you play a video.

You can block or delete cookies in your browser settings. If you block all cookies, some parts of the Site may not work as intended. You can also opt out of Google Analytics with Google's browser add-on, and manage ad personalization in your Google and Meta account settings. If your browser sends a Global Privacy Control signal, we will treat it as a request to opt out of advertising cookies where the law requires it.

5. How we share information

We do not sell your personal information for money. We share it only as described here:

  • Service providers. Companies that work for us, such as our customer-relationship and form provider (HubSpot), website hosting and maintenance providers, analytics and advertising providers (Google and Meta), email providers, and shipping and installation contractors. They may use your information only to provide services to us.
  • Product and financing partners. When you ask about a product that one of our manufacturing or distribution partners supplies, or about financing, we may share your contact and project details with that partner so they can help with your request. If you apply for financing through a link on the Site, you submit your application directly to the finance company under its own privacy policy.
  • Legal reasons. When we believe it is required by law, a court order or a government request, or is needed to protect our rights, our customers or the public.
  • Business transfers. If Shock is involved in a merger, sale or financing, information may be transferred as part of that transaction.

Our use of advertising cookies may be considered "sharing" or "targeted advertising" under some privacy laws. You can opt out as described in section 4.

6. Marketing messages

If you agree to receive marketing emails from us, you can stop at any time by clicking "unsubscribe" in any message or by contacting us using the details in section 13. We will still send you messages about a quote, order or project you have with us.

7. How long we keep information

We keep your information for as long as we need it for the purposes in this policy, including to maintain our business relationship with you, support equipment we have supplied, and meet legal, tax and record-keeping requirements. When we no longer need it, we delete it or remove the details that identify you.

8. How we protect information

We use reasonable technical and organizational measures to protect your information, including encrypted connections to the Site and limiting access to people who need it for their work. No website or method of transmission is completely secure, so we cannot guarantee absolute security.

9. Your choices and rights

Depending on where you live, you may have the right to:

  • ask what personal information we hold about you and receive a copy
  • ask us to correct information that is wrong or out of date
  • ask us to delete your information
  • withdraw your consent, or object to or limit certain uses, including marketing and targeted advertising
  • complain to your local privacy or data protection regulator

To make a request, contact us using the details in section 13. We may need to confirm your identity before we act on it. We will respond within the time the law requires, and we will not treat you differently for making a request.

10. Where your information is stored

Shock is based in the United States, and our service providers operate in the United States and other countries. If you contact us from Canada or another country, your information will be transferred to and stored in the United States, where privacy laws may differ from those where you live and where it may be accessible to courts and law enforcement under U.S. law.

11. Children

The Site is intended for businesses and adults. It is not directed to children, and we do not knowingly collect personal information from anyone under 16. If you believe a child has given us personal information, please contact us and we will delete it.

12. Links to other sites

The Site links to other websites, including our online store, our Park Builder tool, patent offices, partner and customer sites, and social media. We are not responsible for the privacy practices of sites we do not operate. Please read their privacy policies.

13. Contact us

If you have questions about this policy or want to make a request about your information, contact us:

Shock Trampoline LLC

d/b/a Shock Adventure Park Attractions

3247 N Huetter Rd, Coeur d'Alene, Idaho 83814, USA

Email: sales@shocktrampoline.com

Telephone: 1-208-966-1014

14. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will post the new version on this page and change the effective date at the top. If the changes are significant, we will post a notice on the Site.